Returns & Replacements
Your purchase is eligible for return or replacement only if it meets the following conditions:
- You have received incorrect product(s)
- If the product you receive has a genuine quality or manufacturing defect or damage.
In both the cases, you must send us an unboxing video of the parcel with the order number within 48 hours of receiving it at care@avvaza.in.
All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.
Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.
Shipping
Once the payment is done, your order is confirmed immediately. We take 3-5 days to dispatch your order and once dispatched, you will have your parcel in your hands within 7-10 business days. You will always have the tracking details right here to never let you get lost in anticipation.